This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

This 2-day course is for managers who want to develop a team culture that is focused on attaining and sustaining consistently high levels of performance. Delegates will explore how they can create a supportive, progressive and fun work environment that inspires individual and team success.

This 2 day course is designed for managers who want to learn the core skills required to become a good workplace mentor. Done well, mentoring is a highly effective method of people development.

This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace.

This 1-day course introduces managers to a range of change management practices, tools and techniques to ensure that change is successfully implemented and embedded. Delegates will learn the importance of translating strategic change into operational objectives for their teams.

This 2 day course is ideal for managers who are asked to complete a variety of different business projects in addition to performing their current role

An essential course for managers who are expected to work effectively in an ever more demanding business environment. Delegates will explore the different triggers / situations that may create higher than normal levels

This 1 day course, managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.

This course is ideal for employees who want to develop the key skills required to facilitate a broad range of different group discussions and business meetings. We will explore in detail the communication skills required to successfully run, manage and lead a group discussion.

This course is ideal for employees who want to develop the key skills required to facilitate a broad range of different group discussions and business meetings. We will explore in detail the communication skills required to successfully run, manage and lead a group discussion.

A days introductory course for programmers with some Python experience to learn how to apply this powerful technology to data analysis ...

Begin your career as a professional software tester with our apprenticeship training, working in partnership with your new employer as we deliver content based on the ST0129 standard ...

Begin your career as a professional software developer with our apprenticeship training, working in partnership with your new employer as we deliver content based on the ST0116 standard ...

Kickstart your career as a Software Developer with our immersive 10 week bootcamp. This will equip you with the knowledge and skills required to start your career...

This 21-month Senior Leader programme Senior is a key component for all business models where there’s a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive and strategic leadership and direction relating to their area of responsibility within an organisation.

An Agile user story is a concise, informal description of a feature, function, or piece of functionality from an end user's perspective. It is a fundamental component of Agile software development methodologies, such as Scrum and Kanban, that focus on iterative and incremental development. User stories help agile teams understand and prioritize work from the user's point of view and ensure that the delivered software aligns with user needs and expectations.

Cybersecurity, often referred to as information security or computer security, is the practice of protecting computer systems, networks, devices, and data from theft, damage, unauthorized access, disruption, or any form of cyberthreat. It encompasses a wide range of strategies, technologies, practices, and measures designed to safeguard digital assets and maintain the confidentiality, integrity, and availability of information in the digital realm.

PowerShell is a task automation and configuration management framework from Microsoft. It is both a command-line shell and a scripting language designed primarily for system administrators and IT professionals to simplify and automate administrative tasks in the Windows operating system and various Microsoft products. PowerShell provides powerful tools for managing and configuring Windows systems and services

A foundational course in software programming techniques and agile project management methods.

During this 1 day course you will learn the theory of teaching and training practices and have the opportunity to implement these theories through engaging activities with one of our experienced S&A coaches.

This course is suitable for those who are currently coaching and mentoring teams as well as those aspiring to coach and mentor teams in the future

This 1 day course outlines the ISO9001 guidelines

This 15-month apprenticeship programme is designed for team leader/supervisors and is a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

This 20-month apprenticeship programme is designed for an operations/dept manager and is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

Train yourself, or your employees, in dozens of techniques and methodologies required of a great Business Analyst.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service.

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

Facilities Management impacts on the vast majority of individuals and organisations across the UK and adds value through a highly skilled workforce creating efficiencies in service delivery and implementation. It encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.

A Facilities Manager is responsible for the safe, secure and comfortable day-to-day working environment for properties, assets (e.g. equipment) and services that must be fully compliant with health and safety and other legislation. They are accountable for the management of the delivery of all FM services within their local area of responsibility.

Leadership is about treating people and groups fairly based on their unique characteristics, rather than acting on biases derived from stereotypes. This 1-day course will explore the benefits of working with diverse groups to develop modern, smarter, forward thinking ideas that drive the business forward.

This course is for managers who have been entrusted with driving and leading the organisation forward in a busy and competitive business environment. Delegates will explore in depth the skills and behaviours required to lead, inspire and empower others to deliver consistently high levels of performance.